Privacy Policy

Last updated: October 2026

Privacy Policy

At Vanfint (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you access our website, mobile application, wallet, investment services, payment cards, and related products.

By using our Platform, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.

1. Information We Collect

Depending on the services you use, we may collect the following categories of information:

A. Personal and Identity Information

• Full name, date of birth, and nationality.
• Email address, telephone number, and residential address.
• Government‑issued identification and verification documents.
• Photographs or facial verification data where required for identity verification.

B. Financial and Transaction Information

• Wallet addresses and transaction histories.
• Deposits, withdrawals, transfers, and payment records.
• Investment activity, balances, and related account information.
• Card transaction information and relevant payment records.

We collect card information according to the card program’s requirements. Where possible, sensitive card data is handled directly by our authorized payment partners.

C. Technical and Device Information

• IP address, device type, operating system, and browser information.
• Login activity, session information, and security logs.
• Application usage, crash reports, and diagnostic information.

D. Communications and Support Information

Information you provide when contacting customer support, submitting complaints, responding to surveys, or communicating with us.

E. Verification and Compliance Information

Where required, we may collect information relating to identity verification, fraud prevention, sanctions screening, anti‑money‑laundering checks, and source‑of‑funds assessments.

2. How We Use Your Information

We may use your information to:

• Create, manage, and secure your account.
• Provide wallet, cryptocurrency, investment, and card services.
• Process transactions and maintain accurate financial records.
• Verify your identity and determine eligibility for certain services.
• Detect and prevent fraud, unauthorized access, money laundering, and other prohibited activities.
• Comply with legal, regulatory, tax, and reporting obligations.
• Respond to customer inquiries, complaints, and support requests.
• Monitor, maintain, and improve our Platform.
• Communicate important account updates, security alerts, and service changes.
• Send marketing communications where permitted by law and, where required, with your consent.

We rely on appropriate legal grounds for processing personal information, which may include performing a contract, complying with legal obligations, pursuing legitimate interests, or obtaining your consent where required.

3. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with:

• Identity Verification Providers: To verify your identity and prevent fraudulent accounts.
• Banks and payment processors: To facilitate deposits, withdrawals, transfers, and payments.
• Card issuers and card networks: To issue and operate payment cards and process card transactions.
• Custodians and crypto service providers: To support wallet, custody, trading, and digital‑asset services.
• Investment partners: To provide investment products and meet reporting obligations.
• Technology and security providers: To host, maintain, secure, and monitor our systems.
• Professional advisers (legal, accounting, auditing, compliance).
• Regulators and law‑enforcement authorities: Where disclosure is legally required or permitted.

We expect service providers handling personal information on our behalf to apply appropriate confidentiality and security safeguards. We do not permit third parties to use your information for unrelated purposes without a legal basis.

4. Cookies and Similar Technologies

Our website and application may use cookies, software‑development tools, and similar technologies to maintain sessions, improve security, remember preferences, analyse usage, and improve performance.

Where required by law, we will obtain consent before using non‑essential cookies or similar tracking technologies.

You can manage available cookie preferences through our website settings or your browser, although disabling certain technologies may affect functionality.

5. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure. These measures may include encryption, access controls, authentication safeguards, monitoring, and security assessments.

However, no online system or electronic transmission can be guaranteed completely secure.

You are responsible for protecting your account credentials and promptly notifying us of suspected unauthorised access.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, resolving disputes, maintaining records, preventing fraud, and complying with legal and regulatory obligations.

Certain financial, identity‑verification, and transaction records may need to be retained for legally prescribed periods, even after you close your account.

When information is no longer required, we will delete it, anonymise it, or securely dispose of it, subject to applicable law.

7. International Data Transfers

Some of our service providers may process or store information outside your country of residence. Where personal information is transferred internationally, we will apply the safeguards and legal requirements applicable to that transfer.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Lodge a complaint with the relevant data‑protection authority.

These rights are subject to legal exceptions. For example, we may need to retain records for AML or tax purposes. To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

9. Children's Privacy

Our financial services are not intended for individuals who do not meet the applicable minimum age requirements. We do not knowingly collect personal information from children in violation of applicable law. If we discover that such information has been collected unlawfully, we will take appropriate steps to address the issue.

10. Third‑Party Websites and Services

Our Platform may contain links to third‑party websites or integrate external services. Those third parties may have their own privacy policies and data‑handling practices. We encourage you to review their policies before using their services.

This Policy applies only to information processed by Vanfint and does not automatically govern independent third‑party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data practices, or legal obligations.

Where required by law, we will notify you of material changes and obtain consent when necessary.

The latest version will be made available on our website, together with its updated effective date.